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FAQ
Frequently asked questions
General
Setting up FAQs
The welfare of our Praying Mantis and other invertebrates is our top priority. During heatwaves (above 26°C), we will delay dispatch until the weather is optimal for transportation. You will be kept updated with an alternative date. In colder months, if temperatures drop below 3°C, we will also delay dispatch to ensure safety, even with heat packs. Isopods will include heat packs during colder weather.
We dispatch Live on Mondays/Tuesdays/Wednesdays.
Next day delivery is from the day of dispatch not order and only when using Special delivery.
Special Delivery Guaranteed by 1pm service is guaranteed by Royal Mail and not Mantis House.
This option is the only method with a live arrival guarantee when posting live invertebrates.
Please note Special Delivery is for the inverts saftey not customer convienience. Thank you.
I dispatch in strict order of when orders are placed.
I ship on Mon/Tues/Weds, and because orders come in every day, the queue rolls forward continuously.
So if you order later in the week, your parcel will usually be in the next dispatch cycle.
Thanks for your patience while I carefully pack each order
If you are getting a mantis anything under I3 Instar3, is usually on fruit flies Hydei. Anything over that then Greenbottles are suggested.
With Jumping spiders I5+ I would suggest trying Greenbottles the majority at this stage will take them and it is better nutritionally if they can.
Please check our Jumping Spider and Praying Mantis Care guides
https://www.mantishouse.co.uk/jumping-spider-care-guide
https://www.mantishouse.co.uk/praying-mantis-care-guide
Yes, proper heating is essential. You can use heat mats, cables, lamps, or a room heater, all regulated by a thermostat. Even in summer, a thermostat ensures the correct temperature. Room temperatures are usually insufficient for optimal health. For detailed guidance, please refer to our care guides:
https://www.mantishouse.co.uk/jumping-spider-care-guide
https://www.mantishouse.co.uk/praying-mantis-care-guide
We have guides on our site for Jumping Spiders and Mantis that provide general temperature and humidity requirements. For specific species, please conduct additional research to ensure optimal care.
https://www.mantishouse.co.uk/jumping-spider-care-guide
https://www.mantishouse.co.uk/praying-mantis-care-guide
Your dispatch email will be sent the day of dispatch.
Your tracking number will sent in the same email for Royal Mail.
Please check your junk folder if you feel you have not gotten one.
Note; Due to the chilly weather some parcels will be delayed until it is warmer in your area, Temps need to be 3c plus to send safely. I am checking the weather daily.
I dispatch in strict order of when orders are placed.
I ship on Mon/Tues/Weds, and because orders come in every day, the queue rolls forward continuously.
So if you order later in the week, your parcel will usually be in the next dispatch cycle.
Thanks for your patience while I carefully pack each order
Casters are live biological products.
Hatch rates and development can be affected by storage conditions, ventilation, and temperature after delivery.
We dispatch only fresh stock.
Once delivered, responsibility for correct storage and care passes to the customer.
Due to the nature of live feed, we cannot guarantee hatch rates.
https://www.mantishouse.co.uk/general-clean
Hello! If you still have questions after reviewing the Spider and Mantis guides on our website, please join our Facebook Group for additional support. Prayng Mantis Advice, Care & Chat. For fly-related issues, refer to our guide here. Enclosure instructions and miscellaneous information are available in the Information I strive to provide all necessary information tab on our website.
I dispatch in strict order of when orders are placed.
I ship on Mon/Tues/Weds, and because orders come in every day, the queue rolls forward continuously.
So if you order later in the week, your parcel will usually be in the next dispatch cycle.
Thanks for your patience while I carefully pack each order
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