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Shipping & Delivery

Shipping Methods

At Mantis House, we understand the importance of delivering your orders on time. We offer many options for posting including Live Next Day by 1pm delivery for inverts. Next day from the day of dispatch.

 Our packaging is designed to ensure that your orders reach you in perfect condition. We use eco-friendly materials that are recyclable and biodegradable. We take pride in delivering your orders safely and securely. If you have any questions about our shipping methods, please feel free to contact us.

Terms & Conditions

All sizes are approximate, we state / offer the sizes of the specimens we have in stock within the product description.

We do not offer or guarantee specific sexes unless specified on the product title or description, even then we can make mistakes and are not liable.

We may sex at request however this is still not a guarantee.

We reserve the right to change prices without prior notice.

We reserve the right to refuse any order at our discretion.

Payment is in advance unless by prior arrangement.

The livestock supplied is free from any noticeable parasites and diseases.

We cannot be held responsible for any ill health that later develops.

You must be at least 18 years old to register an account with us. If you are younger than 18 years old, you will need to ask a parent or guardian to order on your behalf.

 

By placing an order with The Mantis House you acknowledge and accept the terms the conditions stated here which can be amended at our discretion at any time.

Packaging & Delivery

Orders in England, Scotland and Wales

We use Royal mail next day delivery by 1pm for LIVE Mantis & Invert parcels. This is a signed for service.

Next day from the day of dispatch.

Packaging

All parcels are marked “fragile” and with a label advising "LIVE INSECTS"

The postal charge for this UK orders is weight based. This covers the cost of delivery and the cost of the packing materials. In cold periods a heat pack will automatically be added.

When we dispatch

We post to UK addresses every Monday & Tuesday (arriving next day by 1pm) and will guarantee to dispatch all orders made and paid for by 10:00am on the previous day.

Tracking Numbers

Tracking numbers are provided when parcels are sent for delivery next day by 1pm. You will receive your tracking number the day of packing 2 days before your parcel arrives. Occasionally your email will be sent the day of dispatch.

Postpone

We reserve the right to postpone shipping when we feel it is either to hot or cold to ship livestock.

Incorrect Address Information

Any mistakes with addresses being incorrect and labels already being printed the customer will incur extra postage costs, or can attempt to change the address via Royal Mail.

Any related issues to the health or death of live inverts/plants is then Not the responsibility of Mantis House.

Any changes to your orders address by the customer after dispatch will null the Live Arrival Guarantee.

If you miss Royal Mail's first Special delivery attempt,  Live Arrival Guarantee will be Null and void.

Delays due to Royal Mail

Any parcels sent via any other Royal Mail services

If for any reason your package does not get delivered within the correct time frame you understand that it is Royal Mail and not Mantis House who are accountable for the delay.

Mantis House will endeavour to rectify these situations as quickly and respectfully as possible.

If an item has still not arrived within a week, I will move onto making a claim for the contents of said parcel, I can then only compensate you once the items have either been delivered to you or 10 days since due date has arrived. This has only happened once in 3 years.

If anything delivered is damaged a photo of the evidence is required upon unboxing and is to then be sent directly to Mantis House, a refund can then be initiated and processed.

Please contact me for the return address.

Returns

If you have received your parcel and have changed your mind on any of the items, you must package them back up safely and enquire for the return address, postage will be at your cost.

I do not accept opened or used returns, items must be in there original state. 

Substitutions

Occasionally I will substitute a decor item if the item you have chosen has just gone out of stock, I will match it as closely as possible.

If there is not a viable alternative I will refund for that item/s.

 Live stock will never be substituted.

Postage Options

If you have chose LIVE ND delivery and have no live inverts your parcel will be sent Tracked 24.

Always check the postage options.

If you need to add to your current order you may do so before it is shipped via 'Collection Option'

Postage Costs

Please bear in mind RM increase the prices frequently and I have to match mine accordingly.

Currently for a live small 500g Parcel which contains inverts the price is £8.35.

Small with live 750g £9.35

Small with live 1kg £9.35

Small with live 2kg £12.15

Medium with live Under 5kg £16.55

Tracked 24 Large Letter £3.50

Small Non live parcel £4.19

Medium Non live parcel £7.59

Costings for boxes, heat packs and packaging materials are added on and we now use a weight based system at checkout.

Stock Arriving Dead or Damaged

12 Hour Live Arrival Guarantee

If stock arrives dead or damaged I will give a full refund for the value of the stock sent, but not for the postage costs.

If this occurs, please advise me immediately by e mail that the invert has arrived dead or damaged together with a photo of the dead/damaged invertebrate.

If the invert is damaged we can access how to deal with the situation together. Usually if it's a limb or similar damage due to transit this will grow back.

I will then refund for the dead stock, or, if another postage charge is paid, I will replace free of charge if stock allows.

I will not entertain any claims for dead, dying or injured stock if not advised to me, with photographic proof, within 12 hours of being delivered.

I cannot except returns of LIVE Inverts, Please be aware before purchasing.

You must be at home for the arrival and of your new friend to unbox them immediately to check on them, this is a Live creature that requires care and attention. Failure to unbox within a reasonable time frame will void your 12 hour live guarantee. 

The live arrival guarantee is void if no one is present to receive and sign for the package on the arranged day resulting in a delay in transit.

Stock arriving immobile and cold

If this is the case, please follow the instructions below:

Unpack the box carefully.

Lay out the livestock carefully so that air can circulate around them.

Place the animals in a warm room 15 to 25 degrees C.

Do not place on radiators / heat pads etc.

Allow up to 4 hours for full recovery of the animal.

Most animals will recover fully if they are treated correctly on arrival.

Terms of service

OVERVIEW
This website is operated by The Mantis House. Throughout the site, the terms “we”, “us” and “our” refer to The Mantis House. The Mantis House offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Mantis House, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Mantis House and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent by email

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